| Application and design fit | 15% | Ability to match the seal to the pallet truck’s hydraulic cylinder, installation space, motion, and service conditions. | Application questionnaire, drawings, fit review, and confirmation of the relevant truck or cylinder model. | — |
| Material suitability | 12% | Whether the proposed elastomer or polyurethane compound is suitable for the hydraulic fluid, temperature range, wear, and operating environment. | Material grade, compatibility information, temperature limits, and compound identification or test data. | — |
| Dimensions and tolerances | 12% | Control of critical dimensions, tolerances, surface requirements, and consistency with the approved drawing or sample. | Dimensioned drawings, inspection records, sample measurements, and a documented change-control process. ISO 3601 may be relevant for applicable O-ring dimensions. | — |
| Pressure and temperature capability | 10% | Verified operating limits for the specific seal design and application; avoid relying on a generic rating detached from installation conditions. | Product-specific technical data, test conditions, and written confirmation against the buyer’s operating requirements. | — |
| Testing and validation | 12% | Use of suitable inspection and performance tests, with acceptance criteria agreed before production. | Sample or pilot-run test results, leak or functional test records where applicable, and a documented inspection plan. | — |
| Quality management | 10% | Documented controls for incoming materials, production, inspection, nonconforming product, and corrective action. | Quality procedures, audit information, and a current quality-system certificate if claimed. Verify the certificate’s scope and validity. | — |
| Material and batch traceability | 8% | Ability to link delivered seals to production batches and, where available, the material lot used. | Sample batch records, lot-marking details, and the supplier’s retention period for production and inspection records. | — |
| Customization and engineering support | 7% | Capacity to review drawings, develop non-standard profiles, manage tooling, and support sample approval. | Development workflow, tooling ownership terms, sample lead time, and engineering response process. | — |
| Lead time and supply continuity | 6% | Quoted production and replenishment lead times, capacity planning, and communication of supply risks. | Written lead-time quotation, capacity or continuity plan, and escalation contact for delayed orders. | — |
| Export packaging and documentation | 4% | Packaging that protects seals during storage and transit, plus accurate documents for the destination market and agreed shipping terms. | Packaging specification, sample commercial documents, country-of-origin information where applicable, and agreed shipping terms. | — |
| Warranty and complaint handling | 4% | Clarity of warranty coverage, response times, root-cause investigation, and corrective-action process. | Written warranty terms, complaint procedure, and an example of a corrective-action report with confidential details removed. | — |