| 1 | Applicable standards and market compliance | 14% | Whether the offered configuration meets the destination market’s applicable safety, emissions, and electrical requirements. | Valid certificates, test reports, and model-specific compliance documents; confirm scope and issuing body. |
| 2 | Rated-power range and rating clarity | 12% | Whether the supplier clearly distinguishes prime and standby ratings and provides suitable configurations for the buyer’s load. | Datasheets showing kW/kVA, voltage, frequency, power factor, operating conditions, and applicable rating definitions. |
| 3 | Product range and application fit | 12% | Availability of appropriate open or enclosed sets, control options, and configurations for the intended installation. | Current product catalogue, configuration schedule, and application-specific technical proposal. |
| 4 | Quality management and traceability | 12% | Documented controls for incoming components, assembly, inspection, nonconformities, and serial-number traceability. | Current quality-system certificates, sample inspection records, and a description of production quality checks. |
| 5 | Factory testing and inspection capability | 10% | Whether routine tests are performed and whether witnessed or load-bank testing can be arranged when required. | Sample factory test report, test procedure, instrument calibration records, and available witness-test options. |
| 6 | Customization and engineering support | 9% | Ability to assess site conditions, interfaces, enclosure needs, controls, and project-specific documentation. | Completed technical questionnaire, drawings, interface list, and examples of relevant engineering deliverables. |
| 7 | Production planning and delivery transparency | 8% | Whether quoted lead times, production milestones, inspection dates, and shipment arrangements are clearly defined. | Written project schedule, milestone plan, packing details, and stated Incoterms® rule and named place. |
| 8 | Spare-parts and after-sales support | 8% | Availability of service documentation, recommended spares, technical assistance, and a clear support process. | Parts list with part numbers, service manual, support contact process, and written parts or service terms. |
| 9 | Warranty terms and claims process | 7% | Clarity of coverage, exclusions, claim requirements, remedy options, and the point from which coverage begins. | Full written warranty terms for the offered model and destination market. |
| 10 | Export documentation and communication | 8% | Ability to provide consistent quotations, technical records, packing documents, and responsive communication for international orders. | Sample redacted export-document set, quotation, packing specification, and documented response contacts. |