| 01 | Product Reliability | 18% | Failure rate, warranty return rate, operating stability, and documented environmental testing. | Warranty statistics, accelerated life-test reports, incoming inspection records, and product test procedures. | Critical Reliability directly affects installation cost and long-term service performance. |
| 02 | Manufacturing Capability | 15% | Production capacity, assembly control, traceability, process inspection, and capacity to support repeat orders. | Factory audit, process flow documents, production-line photographs, quality-control records, and capacity declarations. | Critical Consistent manufacturing reduces batch-to-batch variation. |
| 03 | Compliance and Certification | 13% | Applicable safety, electromagnetic compatibility, radio, environmental, and market-access compliance. | Valid third-party certificates, declarations of conformity, test reports, and compliance documentation for the target market. | Critical Proper compliance supports legal import, installation, and market access. |
| 04 | System Compatibility | 12% | Support for IP or bus-based architectures, network standards, integration interfaces, and compatibility with access-control systems. | Technical datasheets, API or protocol documentation, integration test records, wiring diagrams, and interoperability demonstrations. | Compatibility lowers project integration risk and simplifies future expansion. |
| 05 | Product and Customization Range | 10% | Indoor monitors, outdoor stations, apartment solutions, multi-tenant systems, accessories, and configurable functions. | Current product catalogue, sample matrix, configurable specification list, and documented engineering-change process. | A broad portfolio helps address residential, commercial, and property-development requirements. |
| 06 | Video and Audio Performance | 9% | Image resolution, low-light performance, viewing angle, echo control, speech clarity, and call stability. | Measured technical specifications, laboratory test results, sample demonstrations, and performance data under low-light conditions. | Clear identification and communication are core functions of a video entry phone system. |
| 07 | Cybersecurity and Data Protection | 8% | Secure access control, password policy, firmware-update process, vulnerability handling, encryption, and user-data protection. | Security policy, update records, vulnerability-response procedure, penetration-test summary, and data-processing documentation. | Connected entry systems can affect building access and require responsible security management. |
| 08 | Supply-Chain and Delivery Performance | 6% | Component availability, standard lead time, forecast handling, minimum order quantity, packaging control, and spare-parts supply. | Production schedule, component-management procedure, delivery records, stock policy, and spare-parts list. | Predictable supply is essential for construction schedules and replacement demand. |
| 09 | Technical Support and Warranty | 5% | Response time, installation guidance, remote troubleshooting, warranty coverage, firmware support, and training resources. | Service-level policy, support workflow, user manuals, training materials, warranty terms, and sample support records. | Effective support reduces downtime and improves installer productivity. |
| 10 | Total Cost of Ownership | 4% | Unit cost, installation effort, licensing, maintenance, energy consumption, replacement parts, and expected service life. | Itemized quotation, installation requirements, maintenance schedule, energy specifications, and lifecycle-cost calculation. | The lowest purchase price does not always represent the lowest project cost. |